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AI-Native Communications Cloud
Clarion
UCaaS, CCaaS, CPaaS, and Voice AI on one event-driven FreeSWITCH media core.
Clarion brings business telephony, blended contact center operations, programmable voice APIs, workflow automation, realtime transcription, Fabric-based WebRTC control, browser call recovery, and enterprise reporting into one multi-tenant communications platform.
12
cooperating services
4
message exchanges
2
PostgreSQL data planes
0
WebRTC server affinity
One Platform, Four Surfaces
Built for every communication team
Clarion is not a stitched-together PBX, dialer, and analytics stack. It is a canonical event platform where every call, queue, campaign, workflow, transcript, webhook, and report speaks the same operational language.
UCaaS
Business telephony without the PBX sprawl
Numbers, DIDs, SIP/WebRTC endpoints, IVR menus, dialplans, conferencing, voicemail, fax, unified messages, browser-based softphone, and Fabric-backed WebRTC control in one tenant-aware console.
CCaaS
Blended contact center for inbound and outbound teams
Predictive and preview dialing, home-grown ACD queues, skill-based routing, supervisor controls, campaign workflows, lead recycling, scripts, callbacks, and compliance reporting.
CPaaS
Programmable voice APIs for developers
REST APIs, server-sent events, webhooks, typed command schemas, API playground, and a visual workflow designer for programmable call flows.
Voice AI
Self-hosted speech and transcription services
Live per-speaker transcription, voicemail-to-text, on-demand recording transcription, AMD events, and CPU-friendly STT/TTS backends for voicebots.
Product Depth
Everything needed to operate a communications cloud
From tenant provisioning to live calls, Clarion gives platform teams the control plane, media plane, automation plane, and observability plane required for serious communications operations. Its Fabric layer decouples WebRTC endpoints from individual FreeSWITCH servers, while the browser softphone restores call context after refresh, reconnect, or accidental tab/window close.
FreeSWITCH media core
Fabric WebRTC control plane
WebRTC softphone
Browser-tab call recovery
Predictive dialer
Skill-based ACD
Workflow designer
REST + SSE APIs
Webhook fan-out
Realtime transcription
MOS and RTP quality
TCPA/DNC compliance
Arabic RTL UI
Dark mode and tenant accents
Agent Experience
A browser cockpit for every conversation
Clarion gives agents a blended seat for inbound queue calls and outbound campaign calls in one tab. The cockpit combines lead context, notes, callbacks, scripts, dispositions, wrap-up, WebRTC controls, live transcription, and call-state recovery when a browser window or tab closes unexpectedly.
Fabric Control Plane
WebRTC control without FreeSWITCH server affinity
Clarion includes IQAAI’s Fabric-based WebRTC control-plane layer. Browser endpoints attach to the Fabric edge, while any healthy FreeSWITCH node in any availability zone can bridge, recover, and control calls. That removes hard server pinning, improves failover posture, and keeps softphone sessions recoverable across reconnects, refreshes, and tab-close events.
Workflow Automation
Visual call flows that execute as state machines
Drag nodes, wire event-driven transitions, publish, and let the workflow engine run dialplans, IVRs, surveys, reminders, voicebot handoffs, webhooks, bridges, transfers, and FreeSWITCH command primitives.
Observability
Call analytics down to the recording, transcript, and MOS
Every call lands with business context, queue and campaign links, RTP quality, codec data, recording playback, transcript actions, hangup cause, and CSV-exportable reports for operations teams.
Developer Platform
CPaaS APIs for real call control
Developers get authenticated REST commands, server-sent event streams, webhooks, live channel control, originate, hangup, transfer, hold, DTMF, playback, execute, and a playground that sends real requests.
Enterprise Ready
Multi-tenant, multilingual, and secure by design
Clarion scopes every row, route, API call, command, event, and report to the tenant domain. Role-aware navigation supports superadmins, tenant admins, supervisors, and agents. The console includes full Arabic RTL support, per-domain timezone rendering, light and dark themes, and tenant accent colors.
httpOnly JWT sessions
Domain-scoped APIs
Command sanitization
Supervisor allow-lists
Feature gates per tenant
Globally unique PSTN numbers
Compliance + Reporting
Real-time operations with audit-grade visibility
Clarion turns platform telemetry into operator-grade reporting: performance, pacing, compliance, quality, recordings, transcripts, campaigns, queues, agents, and tenant usage.
Agent performance and occupancy
Agent timesheets and login sessions
Campaign trend analysis
Lead status and disposition reports
Compliance and safe-harbor proof
Skill cross-cut routing effectiveness
CDR drill-down with recordings
Scheduled reports and retention sweeps
Telephony Control Plane
Numbers, endpoints, gateways, and routing in one console
Provision phone numbers, map inbound routes, manage SIP/WebRTC endpoints, maintain gateways, render live XML from PostgreSQL, and route to IVR, queue, workflow, voice AI, conference, fax, or dialplan targets. The Fabric-based WebRTC control plane removes single-server affinity so browser endpoints can be served by any healthy FreeSWITCH node.
Clarion Platform
One backbone. Every conversation.
Deploy an AI-native communications cloud engineered for real-time voice operations, high-scale contact centers, programmable APIs, multilingual teams, and FreeSWITCH-powered media infrastructure.